As an Agent, customers should be required to add comment for Customer Satisfaction survey

Problem Definition

A comment is a great initial understanding to reason with the CSAT survey rating received at the end of the request closed. This also helps to jolt the memory of the customers when contacted at a later time to further understand the reasoning of high or low CSAT survey rating.

Suggested Solution

Options to mark a comment as required in CSAT survey

Workaround

None