As an Agent, customers should be required to add comment for Customer Satisfaction survey

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      Problem Definition

      A comment is a great initial understanding to reason with the CSAT survey rating received at the end of the request closed. This also helps to jolt the memory of the customers when contacted at a later time to further understand the reasoning of high or low CSAT survey rating.

      Suggested Solution

      Options to mark a comment as required in CSAT survey

      Workaround

      None

            Assignee:
            Unassigned
            Reporter:
            Zul NS [Atlassian] (Inactive)
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            1 Vote for this issue
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              Created:
              Updated:
              Resolved: