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  1. Jira Service Management Data Center
  2. JSDSERVER-6473

Message 'Can't find asset: com.atlassian.servicedesk/banner.json' should be suppressed when there are no customisations in Customer Portal

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    • 103
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When a customer portal is being loaded up, JSD always try to load the banner image for a customised portal. This happens to all portals regardless they are customised or not.

      If there is no customisation, the following message is logged

      /servicedesk/customer/portal/3 [c.a.j.p.assets.impl.AssetStorageManagerImpl] Can't find asset: com.atlassian.servicedesk/banner.json: Path does not exist

      Although this can be safely ignored, it indicates that JSD doesn't even check for any customisations before loading anything.

      Suggestion

      • Include a check before loading any customizations
      • Change the message to something less dramatic

      Workaround

      Configure logging package com.atlassian.jira.plugins.assets.impl with WARN level to make sure the message doesn't get logged.

      For permanent logging change, update the log4j.properties file:

            [JSDSERVER-6473] Message 'Can't find asset: com.atlassian.servicedesk/banner.json' should be suppressed when there are no customisations in Customer Portal

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 102 New: 103
            SET Analytics Bot made changes -
            UIS Original: 103 New: 102
            SET Analytics Bot made changes -
            UIS Original: 102 New: 103
            SET Analytics Bot made changes -
            UIS Original: 104 New: 102
            SET Analytics Bot made changes -
            UIS Original: 139 New: 104
            Benjamin Suess made changes -
            Fix Version/s New: 10.5.0 [ 110315 ]
            Fix Version/s New: 10.4.1 [ 110415 ]
            Fix Version/s New: 10.3.3 [ 110413 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Benjamin Suess made changes -
            Status Original: Gathering Interest [ 11772 ] New: In Progress [ 3 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]

              c8bcca445054 Benjamin Suess
              aharith Akmal Harith (Inactive)
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              177 Vote for this issue
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                Created:
                Updated:
                Resolved: