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  1. Jira Service Management Data Center
  2. JSDSERVER-6450

Allow multiple approvals/denials for a request to transition

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Approvals
    • 3
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      Problem Definition

      When there are multiple approvers on an issue, if only one denies or approves, the issue is transitioned without giving other approvers an opportunity to agree or disagree. This results in a lot of administrative work as these issues have to be placed back into a status requiring approval so the approval step can be repeated.

      Suggested Solution

      Create a way to configure workflow transitions for approvals based on the number of approvals/rejections. For example, if I have three approvers on an issue, I could set the following for the approval:

      • Required to approve: 1
      • Required to deny: 2

      In this example, if any one approver gives the green light, the request is approved. If one denies it, however, another will have to agree to deny the request.

      Why this is important

      This allows my team to more effectively distribute approval responsibility without creating significant administrative overhead.

      Workaround

      No workaround at this time.

              Unassigned Unassigned
              nparks@atlassian.com Nathan Parks
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                Created:
                Updated: