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Bug
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Resolution: Unresolved
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Low
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None
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4.1.0, 4.2.2
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26
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Severity 3 - Minor
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0
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Issue Summary
After configuring incoming mail for Jira Service Desk with Strip Quotes enabled, when users reply to a notification to add a comment on Jira using Outlook, Service Desk is not removing all text from old notifications
Environment
- Jira Service Desk 4.2.2 with incoming mail
- Mails sent with Outlook
Steps to Reproduce
- Configure Incoming Mail for a Jira Service Desk project
- Enable Strip Quotes
- Create an issue on Jira Service Desk
- Reply to a notification
Expected Results
Jira will remove all old reply data
Actual Results
Jira will keep the From: line
Notes
For this test, I've used the following pattern:
From: Admin <admin@example.com Sent: Thursday, June 18, 2015 12:29 AM To: Ronald Subject: Keyboard doesn't work
Jira removed all lines, except the first one (From: Admin <admin@example.com)
Workaround
- Remove manually the remaining text
- Create 1 mail server and mail handler for the “New” incoming emails and a second mail server and mail handler for “Reply” emails. Each mail server has it’s own separate email address, so you can get rid of the entire email thread.
- customise mail temples in JIRA to include a line that will help JIRA trim messages e.g. _---- Original Message ---- _ and specify it atlassian-jira/WEB-INF/classes/outlook-email.translations . Note, it will not trim whole message but every thing below this line and it will need to be moved to a new JIRA if you upgrade in the future.
- Use one of the methods documented here: https://confluence.atlassian.com/jirakb/remove-previous-content-from-incoming-email-from-jira-server-in-microsoft-outlook-223218415.htmlÂ
- Stop to use this client
- duplicates
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JRASERVER-14543 Better support for reply emails from Outlook by mail handlers
- In Progress