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  1. Jira Service Management Data Center
  2. JSDSERVER-6440

Login Prompt when creating a Knowledge Base article

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Knowledge Base
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      Definition

      When a licensed JIRA user tried to create an article from the Knowledge Base section of a SD project, it doesn't allow him to create the Space linked to a Service Desk project which allows anonymous access but restricted to page creation. Instead, it pre-selects another Space that has anonymous access and page creation allowed.

      Suggestion

      If the page creation is restricted to publicly available space, it makes sense to have a login prompt rather than preselecting another Space which allows page creation for anonymous user. Otherwise, the user is not aware of what he needs to do.

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Created:
                Updated:
                Resolved: