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  1. Jira Service Management Data Center
  2. JSDSERVER-6410

Creating a Service Desk projects creates multiple screens with the same name

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      Issue Summary

      Creating a Service Desk projects creates multiple screens with the same name

      Environment

      Jira 8.2.1+Service Desk 4.2.1

      Steps to Reproduce

      1. Create a Service Desk project
      2. Go to Jira Administration > Issues > Screens.

      Expected Results

      Several screens are created each with a unique name: 

      Actual Results

      The screens are created with the same name: 

      Notes:

      It is not possible to create screens with a name that already exists through the UI.

      Workaround

      Changing the name manually

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            [JSDSERVER-6410] Creating a Service Desk projects creates multiple screens with the same name

            Andreas Morgner | DEMICON added a comment -

            I can confirm this behavior. Under certain conditions this could become critical. 

            As a temporary workaround, you can create a Jira Core (or Software) project and change the Projects Category afterwards to Jira Service Desk. In addition Screens, Workflows, automations etc. needs to be created manually but once done, new JSD projects can be created with the shared configuration. 

            Andreas Morgner | DEMICON added a comment - I can confirm this behavior. Under certain conditions this could become critical.  As a temporary workaround, you can create a Jira Core (or Software) project and change the Projects Category afterwards to Jira Service Desk. In addition Screens, Workflows, automations etc. needs to be created manually but once done, new JSD projects can be created with the shared configuration. 

              agoldthorpe Aidan Goldthorpe
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              5 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: