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  1. Jira Service Management Data Center
  2. JSDSERVER-6410

Creating a Service Desk projects creates multiple screens with the same name

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      Issue Summary

      Creating a Service Desk projects creates multiple screens with the same name

      Environment

      Jira 8.2.1+Service Desk 4.2.1

      Steps to Reproduce

      1. Create a Service Desk project
      2. Go to Jira Administration > Issues > Screens.

      Expected Results

      Several screens are created each with a unique name: 

      Actual Results

      The screens are created with the same name: 

      Notes:

      It is not possible to create screens with a name that already exists through the UI.

      Workaround

      Changing the name manually

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            [JSDSERVER-6410] Creating a Service Desk projects creates multiple screens with the same name

            Thomas Connally made changes -
            Remote Link Original: This issue links to "JSDS-4613 (Bulldog)" [ 436925 ] New: This issue links to "JSMDC-4613 (JIRA Server (Bulldog))" [ 436925 ]
            Aliaksei Melnikau (Inactive) made changes -
            UIS New: 0
            Aidan Goldthorpe made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Aidan Goldthorpe made changes -
            Assignee New: Aidan Goldthorpe [ agoldthorpe ]
            Aidan Goldthorpe made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Aidan Goldthorpe made changes -
            Labels Original: erc New: cqt erc
            Aidan Goldthorpe made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Aidan Goldthorpe made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-4613 (Bulldog)" [ 436925 ]

              agoldthorpe Aidan Goldthorpe
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              5 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: