Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-640

jira service desk: bug in reporting when exporting SLA's into excel

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • None
    • SLA
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Dear support,

      I have run into bug when exporting SLA’s in excel https://jira.atlassian.com/browse/JSD-149.

      Export to word is not much more useful.

      Im not able to find version we use ( https://servicedeskixor.atlassian.net)
      When will be this bug fixed or is there a workaround available?
      We will re-evaluate usage of Jira service desk ( as we use trial now ) based on your feedback, as reporting is quite crucial for us and our clients.

      Thanks in advance

        1. JIRA.doc
          14 kB
        2. JIRA-5.xls
          25 kB

          Form Name

            [JSDSERVER-640] jira service desk: bug in reporting when exporting SLA's into excel

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305171 ] New: JAC Bug Workflow v3 [ 3125694 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059105 ] New: JSD Bug Workflow v5 - TEMP [ 2305171 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056503 ] New: JSD Bug Workflow v5 [ 2059105 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956077 ] New: JSD Bug Workflow v5 - TEMP [ 2056503 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615498 ] New: JSD Bug Workflow v5 [ 1956077 ]
            jonah (Inactive) made changes -
            Description Original: Dear support,

            I have run into bug when exporting SLA’s in excel https://jira.atlassian.com/browse/JSD-149.

            Export to word is not much more useful.

            Im not able to find version we use ( https://servicedeskixor.atlassian.net)
            When will be this bug fixed or is there a workaround available?
            We will re-evaluate usage of Jira service desk ( as we use trial now ) based on your feedback, as reporting is quite crucial for us and our clients.

            Thanks in advance
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-640].
              {panel}

            Dear support,

            I have run into bug when exporting SLA’s in excel https://jira.atlassian.com/browse/JSD-149.

            Export to word is not much more useful.

            Im not able to find version we use ( https://servicedeskixor.atlassian.net)
            When will be this bug fixed or is there a workaround available?
            We will re-evaluate usage of Jira service desk ( as we use trial now ) based on your feedback, as reporting is quite crucial for us and our clients.

            Thanks in advance
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-640 [ JSDCLOUD-640 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602528 ] New: JSD Bug Workflow v4 [ 1615498 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398661 ] New: JSD Bug Workflow v2 [ 1602528 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 700692 ] New: JSD Bug Workflow [ 1398661 ]

              Unassigned Unassigned
              e5e3a4d3-e767-4ef5-bf11-21fb2cfcb862 Deleted Account (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: