Customer Request Type retaining Old Value in Issue Navigator

Summary

When moving a Service Desk Request to another issue type, the Request Type will change to "No Match" if none is selected when moving. But, it appears that if we search for the same moved issue in the Issue Navigator, the Customer Request Type is still retaining the Old Value rather than removed or "No Match"

Steps to Replicate

1. Create an SD Project.
2. Create an Issue/Ticket
3. Move the ticket to change the Issue Type
4. Set the Customer Request Type to "No Match" and confirm the moving.
5. Search for the issue in the Issue Navigator

Expected Result

The Request Type will be removed and shown as "No Match"

Actual Result

The old request type value is retained.

Notes

• Re-indexing does not helo
• Different versions show different behavior:
  1. Jira Service Desk 3.12: in the issue list "No match" is shown
  2. Jira Service Desk 3.15: in the issue list the old customer request type is shown
  3. Jira Service Desk 4.1: in the issue list the old customer request type is shown

Workaround

• None to be found yet