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  1. Jira Service Management Data Center
  2. JSDSERVER-6386

Enable Knowledge base on Confluence Cloud to be used with Jira Service Desk on Server

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem definition

      Due to deprecation of 2LOi application link on Cloud, Jira Service Desk on server cannot utilize knowledge base found on Confluence Cloud instance (which can be also concluded from here: Update: Knowledge bases must be on the same domain as your service desk).
      Modifying application link to use "OAuth" (withoug impersonation) makes knowledge articles non-searchable, which means this functionality does not work anymore.

      Suggested resolution

      Develop a mean of integration that would enable Service Desk server users to use Confluence Cloud knowledge base again.

      Notes

      The functionality does work if "OAuth" is being used in the link configuration and if Confluence Cloud is configured to be used with Anonymous access.

            [JSDSERVER-6386] Enable Knowledge base on Confluence Cloud to be used with Jira Service Desk on Server

            Rinish made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 687905 ]
            André K. (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-5783 [ JSDCLOUD-5783 ]
            Bartosz Ornatowski made changes -
            Assignee New: Bartosz Ornatowski [ bornatowski ]
            Bartosz Ornatowski made changes -
            Fix Version/s New: 4.12.0 [ 92197 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3203370 ] New: JAC Suggestion Workflow 3 [ 3650681 ]
            Marko Filipan created issue -

              bornatowski Bartosz Ornatowski
              mfilipan Marko Filipan
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: