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  1. Jira Service Management Data Center
  2. JSDSERVER-6323

Identify unread processes and mark them as unread (Bold font or with a *) Kanbanboard, Service Desk Queue, Issues Filter, Dashboard.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      It would be great if the unread operations in the dashboard, filter or in the service desk are marked

      (Bold font or with a *) After all, there is the field "Updated" but only the date, here even the time would be helpful. Since comments on a ticket come several times a day.

      The following improvements would be ideal:

      • Identify unread processes and mark them as unread (Bold font or with a *)
      • Also in Kanbanboard, Service Desk Queue, Issues Filter, Dashboard.

            [JSDSERVER-6323] Identify unread processes and mark them as unread (Bold font or with a *) Kanbanboard, Service Desk Queue, Issues Filter, Dashboard.

            Charlie Marriott added a comment -
            Atlassian Update – 8 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 8 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Adolfo Casari added a comment -

            Make a graphical alert to a JSD queue when a new ticket arrives.

            Adolfo Casari added a comment - Make a graphical alert to a JSD queue when a new ticket arrives.

              Unassigned Unassigned
              2d26ec567c02 KS
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                Created:
                Updated:
                Resolved: