Summary

In a case where there is a ticket that is already has a set of number approval needed to proceed, it would not be changed even the Approval Configuration in the Workflow is changed. Let's say that in the ticket it needs 1 and later in the workflow, it changed that it needs 2, the same ticket will say that it is still 1.

Steps to Replicate

1. Edit an existing JIRA Service Desk Workflow.
2. Configure a certain status to have 1 Approval needed.
3. Publish the workflow.
4. Create a ticket and transitioned it to the same status.
5. Set 2 user as the Approval while it only needs 1.
6. Edit the workflow again and change the Approval need all user to approve.
7. Publish and check the ticket again.

Expected Result

• The ticket will be updated with 2 Approval Needed.

Actual Result

• The ticket still needs only 1 Approval.

Note

• In case that JIRA Service Desk would like to retain the Issue Approval History, such information is not given in the documentation below:
  • Setting up Approval