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  1. Jira Service Management Data Center
  2. JSDSERVER-6297

SLA recalculation breaks when a single issue cannot be recalculated

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 4.2.0, 3.16.4
    • 3.11.0, 3.12.2, 3.14.1, 3.14.2, 3.15.1, 4.1.0
    • SLA
    • None

      Issue Summary

      SLA recalculations fail on particular issues and the whole recalculation batch will be interrupted. Typically, recalculation fails when re-indexing the issue fails (error message "Indexing failed for Issue - '123456'").

      Steps to Reproduce

      So far no stable reproduction steps have been found.

      Expected Results

      All SLAs are updated

      Actual Results

      Some SLAs are not updated. The "! Update" link on the SLA project settings page doesn't disappear.

      Workaround

      Archive the issue(s) that cannot be recalculated.

       

            [JSDSERVER-6297] SLA recalculation breaks when a single issue cannot be recalculated

            Bryce Noble made changes -
            Remote Link Original: This issue links to "JSDS-4059 (JIRA Server (Bulldog))" [ 429881 ] New: This issue links to "JSMDC-4059 (JIRA Server (Bulldog))" [ 429881 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Julien Rey made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 438018 ]
            Julien Rey made changes -
            Labels Original: jr-85
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 438018 ]
            Julien Rey made changes -
            Labels New: jr-85
            Markus Reil (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 8
            Bugfix Automation Bot made changes -
            Support reference count Original: 7 New: 8
            Markus Reil (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 435929 ]

              mreil1 Markus Reil (Inactive)
              hbarnett Henry Barnett (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: