SLA recalculation breaks when a single issue cannot be recalculated

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • 3.16.4, 4.2.0
    • Affects Version/s: 3.11.0, 3.12.2, 3.14.1, 3.14.2, 3.15.1, 4.1.0
    • Component/s: SLA
    • None
    • 8
    • Severity 2 - Major
    • 8

      Issue Summary

      SLA recalculations fail on particular issues and the whole recalculation batch will be interrupted. Typically, recalculation fails when re-indexing the issue fails (error message "Indexing failed for Issue - '123456'").

      Steps to Reproduce

      So far no stable reproduction steps have been found.

      Expected Results

      All SLAs are updated

      Actual Results

      Some SLAs are not updated. The "! Update" link on the SLA project settings page doesn't disappear.

      Workaround

      Archive the issue(s) that cannot be recalculated.

       

            Assignee:
            Markus Reil (Inactive)
            Reporter:
            Henry Barnett (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: