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Bug
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Resolution: Fixed
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High
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3.11.0, 3.12.2, 3.14.1, 3.14.2, 3.15.1, 4.1.0
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None
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8
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Severity 2 - Major
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8
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Issue Summary
SLA recalculations fail on particular issues and the whole recalculation batch will be interrupted. Typically, recalculation fails when re-indexing the issue fails (error message "Indexing failed for Issue - '123456'").
Steps to Reproduce
So far no stable reproduction steps have been found.
Expected Results
All SLAs are updated
Actual Results
Some SLAs are not updated. The "! Update" link on the SLA project settings page doesn't disappear.
Workaround
Archive the issue(s) that cannot be recalculated.
- is related to
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JSDSERVER-6417 Indexing fails when SLA timeline becomes too big
- Closed
- was cloned as
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JSMDC-4059 Loading...