Summary

Non latin characters are displayed as question mark characters "???????" on the Customer Portal

Steps to Reproduce

1. Install Service Desk 4.0.x
2. Create a Service Desk project
3. Go to Project Settings > Portal Settings
4. Add Arabic characters to the introduction text
5. Open the Customer Portal
   

Expected Results

Non latin characters are displayed properly on the Customer portal, as it's the case with older versions of Service Desk (for example 3.15.3):

Actual Results

The issue summary has non-ascii characters html encoded in a specific part of the email template as illustrated below:

Workaround

No known workaround for now

Reason for closure of this ticket

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Verified that it was not a bug but a configuration issue when running JIRA on Windows. The issue was fixed after following the KB article https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html
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