Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6258

Special Characters appears as ? on the Customer Portal Main Page

XMLWordPrintable

      Summary

      When changing the request types description to something that uses special characters like:

      • Solicitações
      • Periféricos
      • Permissões

      The Customer Portal will render it as "?" or "�".

      Steps to Reproduce

      1. Ensure your JIRA Server install is running Jira Service Desk 4.0.0 or later
      2. Change the Request Types description to something like: Você, Periféricos, etc.
      3. Try accessing the customer portal URL as http://JIRA_URL/servicedesk/customer/portal/1
      4. Verify that the Request Types descriptions are displaying Voc?, Perif?ricos

      Expected Results

      The Request Types text and some portal texts should render without error.

      Actual Results

      The Request Types text and some portal texts render it as "?" or "�".

      Notes

      If you click on any link and go back to the portal page the words renders correctly.

      Workaround

      None

        1. Screen Shot 2019-03-01 at 16.27.19.png
          Screen Shot 2019-03-01 at 16.27.19.png
          86 kB

            [JSDSERVER-6258] Special Characters appears as ? on the Customer Portal Main Page

            Diego Baeza (Inactive) made changes -
            Remote Link Original: This issue links to "JSDS-3712 (Bulldog)" [ 414727 ] New: This issue links to "JSMDC-3712 (JIRA Server (Bulldog))" [ 414727 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Aliaksei Melnikau (Inactive) made changes -
            UIS New: 0
            Nhi Nguyen (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 436626 ]
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 436626 ]
            Przemyslaw Czuj (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Kunal Kanojia made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Kunal Kanojia made changes -
            Fix Version/s New: 4.1.1 [ 85903 ]
            Fix Version/s New: 4.2.0 [ 85904 ]
            Fix Version/s New: 3.16.4 [ 86391 ]
            Kunal Kanojia made changes -
            Assignee New: Kunal Kanojia [ kkanojia ]
            Kunal Kanojia made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]

              kkanojia Kunal Kanojia
              hbittencourt Henrique Bittencourt (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: