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  1. Jira Service Management Data Center
  2. JSDSERVER-6258

Special Characters appears as ? on the Customer Portal Main Page

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      Summary

      When changing the request types description to something that uses special characters like:

      • Solicitações
      • Periféricos
      • Permissões

      The Customer Portal will render it as "?" or "�".

      Steps to Reproduce

      1. Ensure your JIRA Server install is running Jira Service Desk 4.0.0 or later
      2. Change the Request Types description to something like: Você, Periféricos, etc.
      3. Try accessing the customer portal URL as http://JIRA_URL/servicedesk/customer/portal/1
      4. Verify that the Request Types descriptions are displaying Voc?, Perif?ricos

      Expected Results

      The Request Types text and some portal texts should render without error.

      Actual Results

      The Request Types text and some portal texts render it as "?" or "�".

      Notes

      If you click on any link and go back to the portal page the words renders correctly.

      Workaround

      None

        1. Screen Shot 2019-03-01 at 16.27.19.png
          Screen Shot 2019-03-01 at 16.27.19.png
          86 kB

            [JSDSERVER-6258] Special Characters appears as ? on the Customer Portal Main Page

            Martin Boehme added a comment -

            Very heavy issue for basically every non-english customer.

            Martin Boehme added a comment - Very heavy issue for basically every non-english customer.

            Michael Forstner added a comment - - edited

            We are facing exactly the same issue (with german umlauts). We are running JSD 4.0.2 on Ubuntu 16 and MSSQL 2016.

            Before upgrade to JSD 4.0.2 we were running 3.16.1 without that issue.

            Michael Forstner added a comment - - edited We are facing exactly the same issue (with german umlauts). We are running JSD 4.0.2 on Ubuntu 16 and MSSQL 2016. Before upgrade to JSD 4.0.2 we were running 3.16.1 without that issue.

            Luciano Oliveira added a comment -

            Please disregard. I was able to solve the problem by changing the parameters in the windows service 

            Luciano Oliveira added a comment - Please disregard. I was able to solve the problem by changing the parameters in the windows service 

            Luciano Oliveira added a comment -

            You can se this problem here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Portal-characters-encoding-after-upgrade-to-4-0-0/qaq-p/1007697

            Luciano Oliveira added a comment - You can se this problem here:  https://community.atlassian.com/t5/Jira-Service-Desk-questions/Portal-characters-encoding-after-upgrade-to-4-0-0/qaq-p/1007697

            Luciano Oliveira added a comment -

            I'm so sorry but this option does not work for me.
            If I install an new jira server, by default the the customer portal will render it as "�".

            Luciano Oliveira added a comment - I'm so sorry but this option does not work for me. If I install an new jira server, by default the the customer portal will render it as " � ".

            Lachlan G (Inactive) added a comment -

            Is this a duplicate of https://jira.atlassian.com/browse/JSDSERVER-6273 which ended up being a configuration issue not a bug?

            Reason for closure of this ticket
            *******
            Verified that it was not a bug but a configuration issue when running JIRA on Windows. The issue was fixed after following the KB article https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html
            *******

            Lachlan G (Inactive) added a comment - Is this a duplicate of https://jira.atlassian.com/browse/JSDSERVER-6273 which ended up being a configuration issue not a bug? Reason for closure of this ticket ******* Verified that it was not a bug but a configuration issue when running JIRA on Windows. The issue was fixed after following the KB article https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html *******

            Luciano Oliveira added a comment -

            Please, do you have some Workaround for this issue? 

            Luciano Oliveira added a comment - Please, do you have some Workaround for this issue? 

              kkanojia Kunal Kanojia
              hbittencourt Henrique Bittencourt (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: