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  1. Jira Service Management Data Center
  2. JSDSERVER-6223

Jira Service Desk Notification Footer Does Not Fully Translate

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Summary

      Customers who are using a Non-English Language in Jira notice that the Footer of their Jira Service Desk notifications are not fully translated to their chosen language

      Steps to Reproduce

      1. Go to customer notifications
      2. Add additional languages
      3. Go to edit a notification, change the language and view the preview
      4. The footer is not automatically translated

      Expected Results

      Footer of the Jira notification is fully translated

      Actual Results

      Jira displays:
      Help Center, powered by Jira Service Desk, sent you this message.

      Notes

      Portuguese, Japanese and Korean are all translated automatically.

      Workaround

      Edit the templates to the correct translation.

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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                Created:
                Updated:
                Resolved: