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  1. Jira Service Management Data Center
  2. JSDSERVER-6172

As an Administrator, I want to be able to change the default value for the "Shared With" setting or disable it

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 4.9.0
    • None
    • None
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi, 

      We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

      This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

      Is there anyway to change the default value of this field ? 

       

      Implemented Solution

      https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html#JiraServiceDesk4.9.xreleasenotes-sharingiscaring

            [JSDSERVER-6172] As an Administrator, I want to be able to change the default value for the "Shared With" setting or disable it

            Kunal Kanojia made changes -
            Fix Version/s New: 4.9.0 [ 91520 ]
            Kunal Kanojia made changes -
            Description Original: Hi, 

            We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

            This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

            *Is there anyway to change the default value of this field ?* 

             
            h2. Implemented Solution

            [https://confluence.atlassian.com/servicedesk/jira-service-desk-4-7-x-release-notes-987143432.html#JiraServiceDesk4.7.xreleasenotes-private]              		New: Hi, 

            We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

            This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

            *Is there anyway to change the default value of this field ?* 

             
            h2. Implemented Solution

            [https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html#JiraServiceDesk4.9.xreleasenotes-sharingiscaring]
            Kunal Kanojia made changes -
            Description Original: Hi, 


            We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

            This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

            *Is there anyway to change the default value of this field ?*              		New: Hi, 

            We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

            This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

            *Is there anyway to change the default value of this field ?* 

             
            h2. Implemented Solution

            [https://confluence.atlassian.com/servicedesk/jira-service-desk-4-7-x-release-notes-987143432.html#JiraServiceDesk4.7.xreleasenotes-private] 
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Kunal Kanojia added a comment -

            From JSD versions 4.9.x there is an option to make the default sharing as private.

            https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html#JiraServiceDesk4.9.xreleasenotes-sharingiscaring

            Kunal Kanojia added a comment - From JSD versions 4.9.x there is an option to make the default sharing as private. https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html#JiraServiceDesk4.9.xreleasenotes-sharingiscaring
            SET Analytics Bot made changes -
            UIS New: 6
            Michael Aglas made changes -
            Link New: This issue relates to JSDSERVER-4382 [ JSDSERVER-4382 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3077255 ] New: JAC Suggestion Workflow 3 [ 3647490 ]
            Louis Depassemar made changes -
            Summary Original: Edit the Default Sharing setting in Service desk Portal New: As an Administrator, I want to be able to change the default value for the "Shared With" setting or disable it
            Louis Depassemar made changes -
            Summary Original: Edit the Default Share settings New: Edit the Default Sharing setting in Service desk Portal

              Unassigned Unassigned
              8c7fad53f528 Louis Depassemar
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              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: