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  1. Jira Service Management Data Center
  2. JSDSERVER-6172

As an Administrator, I want to be able to change the default value for the "Shared With" setting or disable it

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    • Resolution: Fixed
    • 4.9.0
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi, 

      We are using Service Desk as an internal support tool. In this regard, I've created an organization with all our employees in it. However the issue is, by default every ticket is shared with the entire organization. 

      This is a big issue since we have a Human ressource projet with sensible informations regarding our employees. 

      Is there anyway to change the default value of this field ? 

       

      Implemented Solution

      https://confluence.atlassian.com/servicedesk/jira-service-desk-4-9-x-release-notes-1005326200.html#JiraServiceDesk4.9.xreleasenotes-sharingiscaring

              Unassigned Unassigned
              8c7fad53f528 Louis Depassemar
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