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  1. Jira Service Management Data Center
  2. JSDSERVER-6170

Favicon on customer portal differs from the one in Jira

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.1.1, 4.2.0
    • 3.15.2
    • Customer Portal
    • None

      Summary

      Default favicon on customer portal differs from the one in Jira.

      Steps to Reproduce

      1. Install Jira and Service Desk.
      2. On Jira, the Favicon is updated and aligned with new interface:
      3. On Customer Portal, the Favicon is still from the older UI:

      Expected Results

      Favicons on Portal and Jira should be the same.

      Actual Results

      Favicon on Portal differs from the one in Jira (which is set as default on Look and Feel page).

      Workaround

      Go to Jira settings > System > Look and feel > in Favicon section, upload the png found here:

      Now icons should be aligned in both Jira and Service Desk (browser cache should be cleaned if the change is not reflected right away).

        1. fav-generic-new.png
          fav-generic-new.png
          4 kB
        2. favicon1.jpeg
          favicon1.jpeg
          6 kB
        3. favicon2.jpeg
          favicon2.jpeg
          6 kB

            [JSDSERVER-6170] Favicon on customer portal differs from the one in Jira

            Joe Doherty added a comment -

            Still an issue in 4.13.3. Recommended workaround fixed the issue. 

            Joe Doherty added a comment - Still an issue in 4.13.3. Recommended workaround fixed the issue. 
            Przemyslaw Czuj (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Kunal Kanojia made changes -
            Fix Version/s New: 4.1.1 [ 85903 ]
            Kunal Kanojia made changes -
            Fix Version/s New: 4.2.0 [ 85904 ]
            Kunal Kanojia made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Kunal Kanojia made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Kunal Kanojia made changes -
            Assignee New: Kunal Kanojia [ kkanojia ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 3076349 ] New: JAC Bug Workflow v3 [ 3125970 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2

              kkanojia Kunal Kanojia
              mfilipan Marko Filipan
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: