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  1. Jira Service Management Data Center
  2. JSDSERVER-6144

ability to add more options to customer portals

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi,

      Can you tell me how to configure our customer portals to provide more features for them?  We have only recently subscribed to Jira and a handful of our clients have been moved over to use Service Desk.  However we are receiving numerous complaints and feature requests to provide more information in the portal view as well additional features.  We currently have all available options showing but i can't see how to add additional columns etc.  

       

      Can you please advise as soon as possible ?

       

      Thank you

      Debbie

          Form Name

            [JSDSERVER-6144] ability to add more options to customer portals

            Charlie Marriott added a comment -
            Atlassian Update – 8 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 8 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi Debbie,

            Which features exactly do you need? In case of columns on the My requests page, service desk doesn't offer any possibilities for customisation. We've already released new app My Requests Extension for Jira Service Desk. Thank to it, you can define which columns can be presented on the list, filter by service desks, organisations, request types and statuses, sort columns. We're developing new features in this app and new version (1.3) is coming!

            A lot of options is provided by our another app - Extension for Jira Service Desk. Please follow our documentation and get 30-day free trial.

            We're publishing articles about Jira Service Desk customisation (native and with apps), so I recommend you to read them: part 1, part 2, part 3. A part 4 will be publish next week! Moreover, this week we organised webinar about service desk - you can watch it on our YouTube channel.

            If you have any questions about service desk or our apps, don't hesitate to ask me!

            Best regards,

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi Debbie, Which features exactly do you need? In case of columns on the My requests page, service desk doesn't offer any possibilities for customisation. We've already released new app My Requests Extension for Jira Service Desk . Thank to it, you can define which columns can be presented on the list, filter by service desks, organisations, request types and statuses, sort columns. We're developing new features in this app and new version (1.3) is coming! A lot of options is provided by our another app - Extension for Jira Service Desk . Please follow our documentation and get 30-day free trial. We're publishing articles about Jira Service Desk customisation (native and with apps), so I recommend you to read them: part 1 , part 2 , part 3 . A part 4 will be publish next week! Moreover, this week we organised webinar about service desk - you can watch it on our YouTube channel . If you have any questions about service desk or our apps, don't hesitate to ask me! Best regards, Kate

              Unassigned Unassigned
              2553dff2d2e7 Debbie Heard
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