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  1. Jira Service Management Data Center
  2. JSDSERVER-611

Reporter does not receive notifications when creating issues without using ServiceDesk customer portal, even with JSD notification set to 'off'

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Medium Medium
    • None
    • 1.2.6.1
    • None

      I've reviewed the behaviours described in JSD-446 as well as JSD-550 and even though it is supposed to have been fixed I must say I'm facing something different: regardless of "JIRA Service Desk notifications" being globally turned off, the reporter wouldn't get notification on issue creation nor issue commented (in this case they would receive for comments but oddly enough not for the first comment), although users granted other roles (Service Desk Team, Project admin) would get these notifications.

            [JSDSERVER-611] Reporter does not receive notifications when creating issues without using ServiceDesk customer portal, even with JSD notification set to 'off'

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304154 ] New: JAC Bug Workflow v3 [ 3125215 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058123 ] New: JSD Bug Workflow v5 - TEMP [ 2304154 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055652 ] New: JSD Bug Workflow v5 [ 2058123 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955672 ] New: JSD Bug Workflow v5 - TEMP [ 2055652 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615468 ] New: JSD Bug Workflow v5 [ 1955672 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602356 ] New: JSD Bug Workflow v4 [ 1615468 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398431 ] New: JSD Bug Workflow v2 [ 1602356 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 694826 ] New: JSD Bug Workflow [ 1398431 ]
            Ed Zhang (Automation) made changes -
            Resolution New: Handled by Support [ 8 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              2ac9813878bb Emmanuel Boukandoura
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: