Customer Notifications : ${request.details} shows hidden fields from the request type.

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    • 1
    • Severity 3 - Minor
    • 0

      Summary

      In the Customer notifications the ${request.details} does not respect the request type configuration and it shows all the details fields of an issue.
      Also the hidden fields.

      Scenario 1
      If an approver is also a customer the hidden (private) fields are displayed in the approval notification.

      Scenario 2
      If you add ${request.details} to any of the customer notifications the full issue details will be added.

      Steps to Reproduce

      1. Configure a hidden fields on a request type.
      2. add the ${request.details} to any of the customer notifications.

      Expected Results

      ${request.details} should hide the fields that are hidden in the request type.

      Actual Results

      ${request.details} shows all the fields of the issue including the hidden fields

      Workaround

      Remove the ${request.details} from all the customer notifications.

              Assignee:
              Kausthub Naarayan (Inactive)
              Reporter:
              Jeffrey Sjauw Mook (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: