Customer Portal attachment field does not show any warning message when attachment exceeds limit

XMLWordPrintable

    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 3.16.3, 4.2.0
    • Affects Version/s: 3.15.1
    • Component/s: Customer Portal
    • None
    • 1
    • Severity 3 - Minor
    • 0

      Summary

      Customer Portal attachment field does not show any warning message when attachment exceeds limit

      Environment

      JIRA 7.12.1 / SD 3.15.1

      Steps to reproduce

      Raise a request in customer portal and try to attach a file that exceeds the size limit

      Expected behavior

      A warning message should be shown:

      Actual behavior

      Nothing happens:

      Browser dev tools shows the following error:

      Workaround

      N/A

        1. screenshot-1.png
          screenshot-1.png
          17 kB
        2. screenshot-2.png
          screenshot-2.png
          9 kB
        3. screenshot-3.png
          screenshot-3.png
          26 kB

              Assignee:
              Unassigned
              Reporter:
              Tzu Hau Chai (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: