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Suggestion
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Resolution: Low Engagement
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None
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None
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1
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Problem Definition
As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request, because currently any user who has access to a Service Desk request (reporter, participant, or organization member) can remove any participant.
Suggested Solution
Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page Project Settings > Customer Permissions called Can customers remove participants from requests?
Workaround
None
[JSDSERVER-6042] As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request
| Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
| Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
| Resolution | New: Won't Do [ 10000 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Workflow | Original: JAC Suggestion Workflow [ 3012072 ] | New: JAC Suggestion Workflow 3 [ 3647122 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2857898 ] | New: JAC Suggestion Workflow [ 3012072 ] |
| Support reference count | New: 1 |
| Description |
Original:
h3. Problem Definition As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request, as for now anyone who has access to a Service Desk request (reporter, participant, or organization member) can remove any participant. h3. Suggested Solution Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page Project Settings > Customer Permissions called Can customers remove participants from requests? h3. Workaround None |
New:
h3. Problem Definition
As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request, because currently any user who has access to a Service Desk request (reporter, participant, or organization member) can remove any participant. h3. Suggested Solution Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page Project Settings > Customer Permissions called Can customers remove participants from requests? h3. Workaround None |
| Description |
Original:
h3. Problem Definition
As a Service Desk Admin I would like to be able to removing Requests Participants from the Customer portal h3. Suggested Solution Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page _Project Settings > Customer Permissions_ called _Can customers remove participants from requests_ ? h3. Workaround None |
New:
h3. Problem Definition As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request, as for now anyone who has access to a Service Desk request (reporter, participant, or organization member) can remove any participant. h3. Suggested Solution Implement a way to restrict Customer's abilities to remove Request Participants, maybe by adding an extra setting in the page Project Settings > Customer Permissions called Can customers remove participants from requests? h3. Workaround None |
| Summary | Original: As a Service Desk Admin I would like to be able to removing Requests Participants from the Customer portal | New: As a Service Desk Admin I would like to restrict the ability to remove Requests Participants from a Service Desk Request |