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  1. Jira Service Management Data Center
  2. JSDSERVER-6034

Ability to define landing page after creating an issue on the Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

       Problem Definition

      Currently, after creating an issue via the Portal, Service Desk will show the issue page on Portal to the customer.

      Suggested Solution

      Allow Administrator to define which page should be shown after creating an issue. Showing My Request page would be a good solution here (as per JSDSERVER-1628) since it would tell them that the issue has been created or have a new page to say that the issue has been created and this is the link to view the issue.

            [JSDSERVER-6034] Ability to define landing page after creating an issue on the Portal

            reuben.hollifield added a comment -

            This would be helpful for our needs as well.  Would love to see this implemented so an Admin could create a landing page for the reporter that is customizable. 

            reuben.hollifield added a comment - This would be helpful for our needs as well.  Would love to see this implemented so an Admin could create a landing page for the reporter that is customizable. 

            Charlie Marriott added a comment -
            Atlassian Update – 8 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 8 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: