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  1. Jira Service Management Data Center
  2. JSDSERVER-6034

Ability to define landing page after creating an issue on the Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

       Problem Definition

      Currently, after creating an issue via the Portal, Service Desk will show the issue page on Portal to the customer.

      Suggested Solution

      Allow Administrator to define which page should be shown after creating an issue. Showing My Request page would be a good solution here (as per JSDSERVER-1628) since it would tell them that the issue has been created or have a new page to say that the issue has been created and this is the link to view the issue.

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          is related to

          Suggestion - JSDSERVER-1628 Make My Requests more prominent on the Customer Portal Landing page

          • Closed

          Suggestion - JSDCLOUD-8991 Ability to choose the landing page after ticket creation on the portal

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              mmuthusamy Moga
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              3 Vote for this issue
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              Dates

                Created:
                Updated:

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