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  1. Jira Service Management Data Center
  2. JSDSERVER-6034

Ability to define landing page after creating an issue on the Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

       Problem Definition

      Currently, after creating an issue via the Portal, Service Desk will show the issue page on Portal to the customer.

      Suggested Solution

      Allow Administrator to define which page should be shown after creating an issue. Showing My Request page would be a good solution here (as per JSDSERVER-1628) since it would tell them that the issue has been created or have a new page to say that the issue has been created and this is the link to view the issue.

            [JSDSERVER-6034] Ability to define landing page after creating an issue on the Portal

            Marc Dacanay made changes -
            Labels Original: reopened New: reopened ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976825 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            Alex Cooksey made changes -
            Labels New: reopened
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Charlie Marriott made changes -
            Resolution Original: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Gathering Interest [ 11772 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 553314 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: