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  1. Jira Service Management Data Center
  2. JSDSERVER-6032

Workload report should only display users with the assignable user permission

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Today all users with the "Service Desk Agent" permission is displayed in the workload report. 

      I would like to suggest changing the report to only include users with the "Assignable User" permission instead. 

      The reasons behind this are 2: 

      • If I can't be assigned issues, I don't have a workload.
      • As a Jira Admin supporting the JSD team, I want to be able to see everything the team sees to be able to  help them configure their Service Desk. To do this I have to have the Service Desk Agent permission which then means I'll be in the workload report, even though I'm not actually doing any work within the service desk. 

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            [JSDSERVER-6032] Workload report should only display users with the assignable user permission

            Gregory Muir added a comment -

            This still hasn't been addressed yet? Seriously?

            Gregory Muir added a comment - This still hasn't been addressed yet? Seriously?

            Tanya C added a comment -

            I agree with the suggestion of 'Assignable User' as the Role to build the Workload from.  Our team of Jira Admins is about 10 strong and we host 500+ JSD projects and we must retain the Administrators and Service Desk Agent Permissions in order to provide support.  Customers wonder why our names show up in their report.

            Tanya C added a comment - I agree with the suggestion of 'Assignable User' as the Role to build the Workload from.  Our team of Jira Admins is about 10 strong and we host 500+ JSD projects and we must retain the Administrators and Service Desk Agent Permissions in order to provide support.  Customers wonder why our names show up in their report.

              Unassigned Unassigned
              75f959fa4158 Stretch [Administrator]
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                Created:
                Updated: