[JSDSERVER-6032] Workload report should only display users with the assignable user permission - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: None
Labels:
- ril
- scalability

UIS:
3
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Today all users with the "Service Desk Agent" permission is displayed in the workload report.

I would like to suggest changing the report to only include users with the "Assignable User" permission instead.

The reasons behind this are 2:

If I can't be assigned issues, I don't have a workload.
As a Jira Admin supporting the JSD team, I want to be able to see everything the team sees to be able to help them configure their Service Desk. To do this I have to have the Service Desk Agent permission which then means I'll be in the workload report, even though I'm not actually doing any work within the service desk.

links to

Internal ticket

Assignee:: Unassigned

Reporter:: Stretch [Administrator]

Votes:: 34 Vote for this issue

Watchers:: 12 Start watching this issue

Created:: 19/Sep/2018 1:55 PM

Updated:: 19/Jan/2025 10:39 PM