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Suggestion
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Resolution: Low Engagement
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None
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None
Problem Definition
After a service desk issue is resolved, the customer will get an email asking them to complete a satisfaction survey (if enabled). However when the customer clicks this link it takes them to a browser page. After leaving their feedback, the browser remains open.
Suggested Solution
After feedback is received, automatically close the browser tab.
Why this is important
We believe it would provide a better user interaction experience for the customer leaving feedback.
[JSDSERVER-5975] Satisfaction survey should automatically close the window when survey is complete
Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Workflow | Original: JAC Suggestion Workflow [ 3012026 ] | New: JAC Suggestion Workflow 3 [ 3649553 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2763064 ] | New: JAC Suggestion Workflow [ 3012026 ] |