Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5975

Satisfaction survey should automatically close the window when survey is complete

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      After a service desk issue is resolved, the customer will get an email asking them to complete a satisfaction survey (if enabled). However when the customer clicks this link it takes them to a browser page. After leaving their feedback, the browser remains open.

      Suggested Solution

      After feedback is received, automatically close the browser tab.

      Why this is important

      We believe it would provide a better user interaction experience for the customer leaving feedback.

            [JSDSERVER-5975] Satisfaction survey should automatically close the window when survey is complete

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

            Brian Spears added a comment -

            My users all say they would like to see a button on the page that says "Close without Comment". Once you click the stars and the page opens, the users feel like they are obligated to put in a comment. 

            Brian Spears added a comment - My users all say they would like to see a button on the page that says "Close without Comment". Once you click the stars and the page opens, the users feel like they are obligated to put in a comment. 

              Unassigned Unassigned
              aheinzer Andy Heinzer
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: