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  1. Jira Service Management Data Center
  2. JSDSERVER-5972

Account verification email cannot be disabled.

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      Description

      • Seems like a reoccurrence of https://jira.atlassian.com/browse/JSDSERVER-5713
      • The toggle option to "not send" notification does not stay toggled if the "Customer Notification" page is accessed multiple times in quick succession (within 2 or 3 seconds).

      Steps to reproduce

      1. Install JSD 3.14.2.
      2. Create a project.
      3. Navigate to Customer Notifications UI page screenshot-1.png.
      4. Toggle the option to "not send" notification.
      5. Navigate to another page such as "Satisfaction Settings" screenshot-2.png
      6. Return to the Customer Notifications UI page screenshot-3.png. The toggle is now off. There would be a duplicate row in the DB screenshot-4.png when querying 
        select * from "AO_54307E_CAPABILITY" where "CAPABILITY_NAME" like 'CUSTOMER_INVITE_EMAIL_SUPPRESSED%';
      7. Do step 3, 4 and 5 quickly within 3 seconds.

      jiranotification problem.webm

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        3. screenshot-2.png
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        4. screenshot-3.png
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        5. screenshot-4.png
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            [JSDSERVER-5972] Account verification email cannot be disabled.

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2762133 ] New: JAC Bug Workflow v3 [ 3125326 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.15.3 [ 81890 ]
            Kamil Kolonko made changes -
            Fix Version/s Original: 3.15.2 [ 81705 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.15.2 [ 81705 ]
            Fix Version/s New: 3.16.0 [ 81492 ]

              lgoodhewcook Lachlan G (Inactive)
              llee2@atlassian.com Lenard Lee
              Affected customers:
              14 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: