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  1. Jira Service Management Data Center
  2. JSDSERVER-5972

Account verification email cannot be disabled.

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      Description

      • Seems like a reoccurrence of https://jira.atlassian.com/browse/JSDSERVER-5713
      • The toggle option to "not send" notification does not stay toggled if the "Customer Notification" page is accessed multiple times in quick succession (within 2 or 3 seconds).

      Steps to reproduce

      1. Install JSD 3.14.2.
      2. Create a project.
      3. Navigate to Customer Notifications UI page screenshot-1.png.
      4. Toggle the option to "not send" notification.
      5. Navigate to another page such as "Satisfaction Settings" screenshot-2.png
      6. Return to the Customer Notifications UI page screenshot-3.png. The toggle is now off. There would be a duplicate row in the DB screenshot-4.png when querying 
        select * from "AO_54307E_CAPABILITY" where "CAPABILITY_NAME" like 'CUSTOMER_INVITE_EMAIL_SUPPRESSED%';
      7. Do step 3, 4 and 5 quickly within 3 seconds.

      jiranotification problem.webm

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        2. screenshot-1.png
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        3. screenshot-2.png
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        4. screenshot-3.png
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        5. screenshot-4.png
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            [JSDSERVER-5972] Account verification email cannot be disabled.

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2762133 ] New: JAC Bug Workflow v3 [ 3125326 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.15.3 [ 81890 ]
            Kamil Kolonko made changes -
            Fix Version/s Original: 3.15.2 [ 81705 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

            Marc Gooris added a comment - - edited

            Dear Lachan Goodhew-Cook,

            Great to hear that these issues will be patched in the upcoming releases.

            Can you please provide an indication of when these releases will be rolled out?

            Kind regards,

            Marc

            Marc Gooris added a comment - - edited Dear Lachan Goodhew-Cook, Great to hear that these issues will be patched in the upcoming releases. Can you please provide an indication of when these releases will be rolled out? Kind regards, Marc
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5

              lgoodhewcook Lachlan G (Inactive)
              llee2@atlassian.com Lenard Lee
              Affected customers:
              14 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: