Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5937

Include additional information to approval email template

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Approvals
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Suggestion.

      At the moment, the approval email notification template does not contain a variable which could allow the person requesting for approval to include some "message" in this approval notice. An example of what this "message" could be is a statement that describes why the approval is requested. The variables currently available for the approval notification can be seen in the screenshot below:

      While the ${request.details} variable is available by default in approval notification template, this ${request.details} shows the content of "Summary" and "Description". All is good if the reason for approval is stated in the "Summary" or "Description". However, in cases where approval reason is not clearly stated in "Summary" or "Description", having an option to include the earlier mentioned "message" would be good to have.

        1. image-2018-07-26-04-00-01-546.png
          68 kB
          Lenard Lee

            [JSDSERVER-5937] Include additional information to approval email template

            AJohnston added a comment - - edited

            This comes up every so often, and it never gets enough votes to go anywhere. If you want something like this, go vote for https://jira.atlassian.com/browse/JSDSERVER-5506!

            AJohnston added a comment - - edited This comes up every so often, and it never gets enough votes to go anywhere. If you want something like this, go vote for https://jira.atlassian.com/browse/JSDSERVER-5506 !

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

            syedsarfraz added a comment -

            Please, this is a very much needed feature, or i'd rather say, a missing variable.

             

            syedsarfraz added a comment - Please, this is a very much needed feature, or i'd rather say, a missing variable.  

              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: