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Bug
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Resolution: Unresolved
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Medium
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None
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3.12.2
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2
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Severity 3 - Minor
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0
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Summary
Trying to retrieve issues reported by a a customer user using Jira Servicedesk REST api.
It looks like its not possible to retrieve all issues using the REST api.
Steps to Reproduce
- Find a customer user that has reported thousands of issues using customer portal
- Run the REST call like this : <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=100&limit=100 <baseURL>/rest/servicedeskapi/request?start=200&limit=100 <baseURL>/rest/servicedeskapi/request?start=300&limit=100
- but the api is only returning few hundred issues, not all of them even when there are thousands of issues reported by the customer.
Notes
Since the REST api has another known bug : https://jira.atlassian.com/browse/JSDSERVER-4187, as a workaround tried to run the REST call like this :
- <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=50&limit=100 <baseURL>/rest/servicedeskapi/request?start=100&limit=100 <baseURL>/rest/servicedeskapi/request?start=150&limit=100
Expected Results
It is possible to retrieve all the issues reported by the customer.
Actual Results
It is not possible to retrieve all the issues using the REST api.
Workaround
There is no workaround available as of now
- is related to
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JSDSERVER-4187 Inconsistent JIRA Service Desk REST API Pagination
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- Closed
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JSDSERVER-15706 JSM DC /servicedeskapi/servicedesk REST API returns only 100 service desks
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- Closed
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- links to
- relates to
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JSMDC-2540 You do not have permission to view this issue
[JSDSERVER-5920] Running Servicedesk REST api to GET all requests posted by a customer does not fetch all issues
Link |
New:
This issue is related to |
Remote Link | Original: This issue links to "JSDS-2540 (Bulldog)" [ 377509 ] | New: This issue links to "JSMDC-2540 (JIRA Server (Bulldog))" [ 377509 ] |
Labels | Original: cqt | New: cqt ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955087 ] |
Support reference count | Original: 1 | New: 2 |
UIS | Original: 5 | New: 0 |
UIS | New: 5 |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2745639 ] | New: JAC Bug Workflow v3 [ 3125173 ] |
Status | Original: To Do [ 10071 ] | New: Gathering Impact [ 12072 ] |
Status | Original: Untriaged [ 11672 ] | New: To Do [ 10071 ] |
Priority | Original: Low [ 4 ] | New: Medium [ 3 ] |