Summary

Trying to retrieve issues reported by a a customer user using Jira Servicedesk  REST api.
It looks like its not possible to retrieve all issues using the REST api.

Steps to Reproduce

1. Find a customer user that has reported thousands of issues using customer portal
2. Run the REST call like this : <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=100&limit=100 <baseURL>/rest/servicedeskapi/request?start=200&limit=100 <baseURL>/rest/servicedeskapi/request?start=300&limit=100
3. but the api is only returning few hundred issues, not all of them even when there are thousands of issues reported by the customer.

Notes

Since the REST api has another known bug : https://jira.atlassian.com/browse/JSDSERVER-4187, as a workaround tried to run the REST call like this :

1. <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=0&limit=100 <baseURL>/rest/servicedeskapi/request?start=50&limit=100 <baseURL>/rest/servicedeskapi/request?start=100&limit=100 <baseURL>/rest/servicedeskapi/request?start=150&limit=100

Expected Results

It is possible to retrieve all the issues reported by the customer.

Actual Results

It is not possible to retrieve all the issues using the REST api.

Workaround

There is no workaround available as of now