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  1. Jira Service Management Data Center
  2. JSDSERVER-590

User filtering configuration of custom field is not used in autocomplete on Customer Portal form

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If a single user picker is present on a create request form, and the user picker is configured with user filtering, the autocomplete would still suggest all users regardless of the user filtering settings. But when submitting the selected user, the user is validated correctly using the user filtering settings.

      Steps to reproduce:

      1. Create a single user picker custom field and associate it with the Create Issue screen of the SD project
      2. Configure User Filtering to restrict users to only Admin group
      3. Include the user picker in the portal form
      4. On the Create SD request screen, enter a user who is not an Admin
        • Expected: the user is not shown in the autocomplete
        • Actual: the user appears in the autocomplete.
      5. When the invalid user is submitted, the server will respond with "Please provide a valid selection for your ____ Field", which is correct.

          Form Name

            [JSDSERVER-590] User filtering configuration of custom field is not used in autocomplete on Customer Portal form

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304754 ] New: JAC Bug Workflow v3 [ 3125886 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058701 ] New: JSD Bug Workflow v5 - TEMP [ 2304754 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056817 ] New: JSD Bug Workflow v5 [ 2058701 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956410 ] New: JSD Bug Workflow v5 - TEMP [ 2056817 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616137 ] New: JSD Bug Workflow v5 [ 1956410 ]
            jonah (Inactive) made changes -
            Description Original: If a single user picker is present on a create request form, and the user picker is configured with user filtering, the autocomplete would still suggest all users regardless of the user filtering settings. But when submitting the selected user, the user is validated correctly using the user filtering settings.

            Steps to reproduce:
            # Create a single user picker custom field and associate it with the Create Issue screen of the SD project
            # Configure User Filtering to restrict users to only Admin group
            # Include the user picker in the portal form
            # On the Create SD request screen, enter a user who is not an Admin
            #* Expected: the user is not shown in the autocomplete
            #* Actual: the user appears in the autocomplete.
            # When the invalid user is submitted, the server will respond with "Please provide a valid selection for your ____ Field", which is correct.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-590].
              {panel}

            If a single user picker is present on a create request form, and the user picker is configured with user filtering, the autocomplete would still suggest all users regardless of the user filtering settings. But when submitting the selected user, the user is validated correctly using the user filtering settings.

            Steps to reproduce:
            # Create a single user picker custom field and associate it with the Create Issue screen of the SD project
            # Configure User Filtering to restrict users to only Admin group
            # Include the user picker in the portal form
            # On the Create SD request screen, enter a user who is not an Admin
            #* Expected: the user is not shown in the autocomplete
            #* Actual: the user appears in the autocomplete.
            # When the invalid user is submitted, the server will respond with "Please provide a valid selection for your ____ Field", which is correct.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-590 [ JSDCLOUD-590 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603341 ] New: JSD Bug Workflow v4 [ 1616137 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399285 ] New: JSD Bug Workflow v2 [ 1603341 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]

              Unassigned Unassigned
              zliu ZehuaA
              Affected customers:
              6 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: