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  1. Jira Service Management Data Center
  2. JSDSERVER-5906

Customer Portal search should search issues as well as KB

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently Customer Portal search searches the Confluance Space configured as Service Desk KB only.

      It would be usefull to allow the search field (What do you need help with?) search the KB and also created issues.

      This might prevent the customer from opening issues which were created by someone else already.

      Use Case:

      We would like to use Service Desk Project for New Feature Request. When customer logs in to open New Feature Request and starts typing the summary of the request, we would like to offer existing issues/tickets as solution to avoid opening duplicates.

          Form Name

            [JSDSERVER-5906] Customer Portal search should search issues as well as KB

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              Unassigned Unassigned
              a2713576b9f7 Jiri Kanicky
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                Created:
                Updated:
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