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  1. Jira Service Management Data Center
  2. JSDSERVER-15852

Help Center/ JSM Customer Portal - Search existing issues/requests

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      At present, the search function for both the help center and the JSM customer portal only looks through request types. It would be beneficial if it could also search existing issues or requests that the user has access to, as this would help prevent the same user from submitting duplicate tickets.

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            [JSDSERVER-15852] Help Center/ JSM Customer Portal - Search existing issues/requests

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            Marc Dacanay made changes -
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978914 ]
            Johnny made changes -
            Link New: This issue duplicates JSDSERVER-5906 [ JSDSERVER-5906 ]
            Johnny created issue -

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              3c96155be3d0 Johnny
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                Created:
                Updated: