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  1. Jira Service Management Data Center
  2. JSDSERVER-5833

Approval buttons in Outlook look ill-formatted

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 3.12.0, 3.14.0
    • Email - Outgoing

    Description

      Summary

      The Approval buttons for Approve or Decline in an Outlook email don't look to be formatted correctly

      Steps to Reproduce

      1. Raise a request that requires an approval.
      2. Open up an email in Outlook for the issue that requires the approval.

      Expected Results

      The button format looks the same as it does in the Approving a Service Desk Request article under the How to approve and decline from email section.

      Actual Results

      The button formatting in Outlook is boxy and strange. Not sure if this is a limitation on Outlook:

      Workaround

      Use a different email client to open up the Approver email if you do not want to see the buttons formatted that way or proceed with the approval in the Outlook email.

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          People

            Unassigned Unassigned
            jsanchez2@atlassian.com Jeremy Sanchez
            Votes:
            22 Vote for this issue
            Watchers:
            24 Start watching this issue

            Dates

              Created:
              Updated:

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