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  1. Jira Service Management Data Center
  2. JSDSERVER-5826

Ability to search for URLs in Confluence KB


    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Current Behavior:

      Customer Portal KB search does not return results when a URL is entered for the search term and the same URL appears on the Confluence page.

      • The exact behavior is inconsistent and relates to Confluence search.

      Suggested Behavior:

      Ability to enter a URL in customer portal search and results show KB articles containing that URL.

      Example Use Case:

      As an admin I would like to set up KB articles that contain URLs for pages that customers frequently ask about. Our "summary" field on request type form is where customer will enter a URL. We would like a search result to appear so that the customer can go to that KB article instead of creating a request.

            Unassigned Unassigned
            tevans Tim Evans (Inactive)
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