• Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Knowledge Base
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Current Behavior:

      Customer Portal KB search does not return results when a URL is entered for the search term and the same URL appears on the Confluence page.

      • The exact behavior is inconsistent and relates to Confluence search.

      Suggested Behavior:

      Ability to enter a URL in customer portal search and results show KB articles containing that URL.

      Example Use Case:

      As an admin I would like to set up KB articles that contain URLs for pages that customers frequently ask about. Our "summary" field on request type form is where customer will enter a URL. We would like a search result to appear so that the customer can go to that KB article instead of creating a request.

            [JSDSERVER-5826] Ability to search for URLs in Confluence KB

            Atlassian Update – 1 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: