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  1. Jira Service Management Data Center
  2. JSDSERVER-580

Include the JIRA issue key in the subject of emails send by JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

            [JSDSERVER-580] Include the JIRA issue key in the subject of emails send by JIRA Service Desk

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Mihails Mihailovs added a comment -

            SuperOffice CRM is using an Outlook addin which removes the In-Reply-To header information from the mail.
            Because the Outlook addin removes the In-Reply-To JIRA Service Desk will create a new issue instead of adding the mail to existing issue as a comment.
            Because we can not disable the CRM addin it is vital to have the issue number back in the subject. (same a JIRA)

            Mihails Mihailovs added a comment - SuperOffice CRM is using an Outlook addin which removes the In-Reply-To header information from the mail. Because the Outlook addin removes the In-Reply-To JIRA Service Desk will create a new issue instead of adding the mail to existing issue as a comment. Because we can not disable the CRM addin it is vital to have the issue number back in the subject. (same a JIRA)

            Mihails Mihailovs added a comment -

            We have problems with the In-Reply-To header not recognized by JIRA (incomming mail log).
            Therfor when a user replies a new issue is created (instead of adding the mail as comment to existing issue.
            Adding the issue number in the subject would help a lot, and mail comments will be added to existing issue based on issue number in the subject.

            Mihails Mihailovs added a comment - We have problems with the In-Reply-To header not recognized by JIRA (incomming mail log). Therfor when a user replies a new issue is created (instead of adding the mail as comment to existing issue. Adding the issue number in the subject would help a lot, and mail comments will be added to existing issue based on issue number in the subject.

              Unassigned Unassigned
              ezhang Ed Zhang (Automation)
              Votes:
              8 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: