[JSDSERVER-5797] Agents treated as a customer when they belongs to organizations

Agents treated as a customer even though they are not act as a customer when they belongs to organizations

Create a user "A", who has Jira Service Desk application access permission
Create a customer "B" to a project
Add the user A and B to a organizations in the project
Customer B create a new request and share with the organization in customer portal

The user A received notification email as an agent

The user A received notification email as a customer

There is no workaround

relates to

JSDSERVER-5697 Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers

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(2 mentioned in, 1 was cloned as)

No work has yet been logged on this issue.

Jira Service Management Data Center