Service Desk customer sign up page does not indicate why account cannot be created

Summary

Service Desk customer sign up page does not indicate why account cannot be created

Environment

• Jira Service Desk 3.12.1
• Jira is using a read-only LDAP directory in the top ordered position
• Jira Service Desk does have public sign up enabled, both for the system and for this project.

Steps to Reproduce

1. As a new JSD customer, go to the login page http://localhost:8791/servicedesk/customer/portal/1/user/login?destination=portal%2F1
2. click the "Sign up for an Account" link http://localhost:8791/servicedesk/customer/portal/1/user/signup
3. Enter in email address, password, and full name, then click 'Sign Up'

Expected Results (end user)

Account should be created
OR
A clear error message needs to be displayed to the end user to explain why account was not created.

Actual Results (end user)

• Nothing happens on the page
• User is not able to create an account
• only by looking into the browser's console when trying to click the signup button, is there an error generated such as:

  {"errors":[],"reasonKey":"Signup is not currently available","reasonCode":"400"} 
  

Notes

We need to be more communicative with the end user to explain why they cannot create an account right now. If this is a JSD specific setting preventing this, then the error message displayed on the screen should say so. If it is a problem that stems from the Jira server settings like in this case, then the error message displayed should convey this detail.

Workaround

The Jira administrator will have to

• Change the order of the user directories so that the read-only directory is not in the top/first position