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  1. Jira Service Management Data Center
  2. JSDSERVER-5779

Links need to open in a new tab by default

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Actually, while on JSD Customer Portal, links open in the same window, therefore, removing any entered content into the form which results in frustrated users.

      Expected behavior:

      • JSD Portal Project home view: Links open in a new tab/window
      • JSD Portal specific Request Type view: Links within instructional text open in a new tab

      Original description:

      I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?)

            [JSDSERVER-5779] Links need to open in a new tab by default

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Henrique Bittencourt (Inactive) made changes -
            Summary Original: links need to open in a new tab by default, especially if it takes me away from Jira New: Links need to open in a new tab by default
            Henrique Bittencourt (Inactive) made changes -
            Description Original: Actually, while on JSD Customer Portal, links open in the same window, therefore, removing any entered content into the form which results in frustrated users.

             

            _I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?)_             		New: Actually, while on JSD Customer Portal, links open in the same window, therefore, removing any entered content into the form which results in frustrated users.

            *Expected behavior:*
             * JSD Portal Project home view: Links open in a new tab/window
             * JSD Portal specific Request Type view: Links within instructional text open in a new tab

            _Original description:_

            _I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?)_
            Henrique Bittencourt (Inactive) made changes -
            Description Original: I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?) New: Actually, while on JSD Customer Portal, links open in the same window, therefore, removing any entered content into the form which results in frustrated users.

             

            _I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?)_
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012235 ] New: JAC Suggestion Workflow 3 [ 3650756 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666109 ] New: JAC Suggestion Workflow [ 3012235 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2660219 ] New: Confluence Workflow - Public Facing v4 [ 2666109 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Jackson Wong created issue -

              Unassigned Unassigned
              d8f6f9bbda85 Jackson Wong
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: