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Suggestion
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Resolution: Low Engagement
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1
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Actually, while on JSD Customer Portal, links open in the same window, therefore, removing any entered content into the form which results in frustrated users.
Expected behavior:
- JSD Portal Project home view: Links open in a new tab/window
- JSD Portal specific Request Type view: Links within instructional text open in a new tab
Original description:
I believe this is also an accessibility issue, but in general this is terrible and tremendously frustrating. Also, I have no idea which Jira I'm supposed to complain to, y'all have way too many names that kinda mean the same thing. I looked up "About Jira" on the Jira app I'm using, and it just says "Jira Service Desk Application", nothing about whether it's cloud or server (which as far as I'm concerned sound like the same thing?)
| Form Name | |||||||||||
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[JSDSERVER-5779] Links need to open in a new tab by default
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Charlie
Jira Service Management, Server & Data Center
Expected behavior:
- JSD Portal Project home view: Links open in a new tab/window
- JSD Portal specific Request Type view: Links within instructional text open in a new tab
Unexpected behavior:
- JSD Portal specific Request Type view: Links open in same window therefore removing any entered content into the form which results in frustrated users.
Yes, please add this option. We just migrated to Jira and every single person on the team has complained that clicking a link from inside a ticket does not open it in a new tab. I know you can right click or whatever, but in 2019 opening in a new tab is expected behavior.
There are 5 (five) pages of almost exact requests, don't be robots and pretend this is the only one, it is quite an issue it is just people don't unify on one issue.
Best regards,
Semir