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Bug
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Resolution: Fixed
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High
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3.12.0
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10
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Severity 2 - Major
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23
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Atlassian status update as of 20th June 2018
Thank you for your patience. The fix is now available on Jira Service Desk Version 3.13.1. For a complete list of issues resolved in this fix please refer here.
— Jira Service Desk Team
Atlassian status update as of 6th June 2018
Hello All,
Thank you everyone who has voted or commented on this bug.
We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned.
Thank you for your support.
— Jira Service Desk Team
Summary
Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation.
How to Replicate
- in Service Desk 3.12.0
- Set up a new inbox
- Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP
- Click next
Expected results
- The Wizard should continue to : Set up email channel
Actual result
- This error is shown : "Cannot link your email account due to emails in inbox"
Workaround
- Setup the email inbox with a pop connection
- Run the following query first in the JIRA database:
select * from "AO_54307E_EMAILCHANNELSETTING";
- Take the ID from there and replace it for the <id> in the following Query and run in your database:
update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>;
- relates to
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JSMDC-2268 You do not have permission to view this issue