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Bug
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Resolution: Fixed
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High
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3.12.0
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10
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Severity 2 - Major
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23
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Atlassian status update as of 20th June 2018
Thank you for your patience. The fix is now available on Jira Service Desk Version 3.13.1. For a complete list of issues resolved in this fix please refer here.
— Jira Service Desk Team
Atlassian status update as of 6th June 2018
Hello All,
Thank you everyone who has voted or commented on this bug.
We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned.
Thank you for your support.
— Jira Service Desk Team
Summary
Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation.
How to Replicate
- in Service Desk 3.12.0
- Set up a new inbox
- Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP
- Click next
Expected results
- The Wizard should continue to : Set up email channel
Actual result
- This error is shown : "Cannot link your email account due to emails in inbox"
Workaround
- Setup the email inbox with a pop connection
- Run the following query first in the JIRA database:
select * from "AO_54307E_EMAILCHANNELSETTING";
- Take the ID from there and replace it for the <id> in the following Query and run in your database:
update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>;
- relates to
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JSMDC-2268 You do not have permission to view this issue
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-5778] Unable to create Email Channel with POP/Secure POP
| Remote Link | Original: This issue links to "JSDS-2268 (JIRA Server)" [ 370897 ] | New: This issue links to "JSMDC-2268 (JIRA Server (Bulldog))" [ 370897 ] |
| Description |
Original:
{panel:title=Atlassian status update as of 20th June 2018}
Thank you for your patience. The fix is now available on Jira Service Desk Version 3.13.1. For a complete list of issues resolved in this fix please refer [here.|https://confluence.atlassian.com/servicedesk/issues-resolved-in-3-13-1-952059632.html] — Jira Service Desk Team {panel} {panel:title=Atlassian status update as of 6th June 2018} Hello All, Thank you everyone who has voted or commented on this bug. We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned. Thank you for your support. — Jira Service Desk Team {panel} h3. Summary Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation. h3. How to Replicate # in Service Desk 3.12.0 # Set up a new inbox # Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP # Click next h3. Expected results - The Wizard should continue to : Set up email channel h3. Actual result - This error is shown : !page.png|thumbnail! h3. Workaround # Setup the email inbox with a pop connection # Run the following query first in the JIRA database: {code:java} select * from "AO_54307E_EMAILCHANNELSETTING"; {code} # Take the ID from there and replace it for the <id> in the following Query and run in your database: {code:java} update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>; {code} |
New:
{panel:title=Atlassian status update as of 20th June 2018}
Thank you for your patience. The fix is now available on Jira Service Desk Version 3.13.1. For a complete list of issues resolved in this fix please refer [here.|https://confluence.atlassian.com/servicedesk/issues-resolved-in-3-13-1-952059632.html] — Jira Service Desk Team {panel} {panel:title=Atlassian status update as of 6th June 2018} Hello All, Thank you everyone who has voted or commented on this bug. We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned. Thank you for your support. — Jira Service Desk Team {panel} h3. Summary Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation. h3. How to Replicate # in Service Desk 3.12.0 # Set up a new inbox # Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP # Click next h3. Expected results - The Wizard should continue to : Set up email channel h3. Actual result - This error is shown : "Cannot link your email account due to emails in inbox" !screenshot-1.png|thumbnail! h3. Workaround # Setup the email inbox with a pop connection # Run the following query first in the JIRA database: {code:java} select * from "AO_54307E_EMAILCHANNELSETTING"; {code} # Take the ID from there and replace it for the <id> in the following Query and run in your database: {code:java} update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>; {code} |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2660013 ] | New: JAC Bug Workflow v3 [ 3126093 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Symptom Severity | Original: Major [ 14431 ] | New: Severity 2 - Major [ 15831 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 384892 ] |
| Description |
Original:
{panel:title=Atlassian status update as of 6th June 2018}
Hello All, Thank you everyone who has voted or commented on this bug. We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned. Thank you for your support. — Jira Service Desk Team {panel} h3. Summary Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation. h3. How to Replicate # in Service Desk 3.12.0 # Set up a new inbox # Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP # Click next h3. Expected results - The Wizard should continue to : Set up email channel h3. Actual result - This error is shown : !screenshot-1.png|thumbnail! h3. Workaround # Setup the email inbox with a pop connection # Run the following query first in the JIRA database: {code:java} select * from "AO_54307E_EMAILCHANNELSETTING"; {code} # Take the ID from there and replace it for the <id> in the following Query and run in your database: {code:java} update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>; {code} |
New:
{panel:title=Atlassian status update as of 20th June 2018}
Thank you for your patience. The fix is now available on Jira Service Desk Version 3.13.1. For a complete list of issues resolved in this fix please refer [here.|https://confluence.atlassian.com/servicedesk/issues-resolved-in-3-13-1-952059632.html] — Jira Service Desk Team {panel} {panel:title=Atlassian status update as of 6th June 2018} Hello All, Thank you everyone who has voted or commented on this bug. We've assessed this request and will be putting out a fix in an upcoming release. Stay tuned. Thank you for your support. — Jira Service Desk Team {panel} h3. Summary Unable to create an email channel using POP /SECURE POP due to incorrect inbox empty validation. h3. How to Replicate # in Service Desk 3.12.0 # Set up a new inbox # Create an email channel : Project Settings > Email Requests> Enter the email server details with POP or Secure POP # Click next h3. Expected results - The Wizard should continue to : Set up email channel h3. Actual result - This error is shown : !page.png|thumbnail! h3. Workaround # Setup the email inbox with a pop connection # Run the following query first in the JIRA database: {code:java} select * from "AO_54307E_EMAILCHANNELSETTING"; {code} # Take the ID from there and replace it for the <id> in the following Query and run in your database: {code:java} update "AO_2C4E5C_MAILCONNECTION" set "PROTOCOL" = 'pop3s' ,"PORT" = 995 where "ID" = <id>; {code} |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Awaiting Release [ 11372 ] | New: Done [ 10044 ] |
| UIS | Original: 16 | New: 23 |
| Support reference count | New: 10 | |
| UIS | Original: 6 | New: 16 |
| Remote Link | New: This issue links to "Page (Extranet)" [ 372838 ] |