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Bug
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Resolution: Unresolved
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Low
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None
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3.10.0, 3.11.0, 3.11.1
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6
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Severity 2 - Major
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Issue Summary
Trying to set a field as required when editing the fields of a request type does not work when the request type is in use by the email channel.
Steps to Reproduce
- Set up an Email channel
- Go to Project Settings > request types, and edit the fields of the request type in use by the Email Channel:
- Try adding a field a setting it as required.
Expected Behavior
A warning message is shown, indicating "The request type is used by the email channel and Jira Service Desk cannot fill field <Field name> automatically from emails. Learn more"
Actual Behavior
Nothing happens when pressing the button Update, and if we check the developer tools, we get:
- An error in the network tab like the following:
{ "errors": [ { "errorMessage": "This request type is used by the email channel and Jira Service Management cannot fill in field XXXXX automatically from emails." } ], "reasonKey": "sd.email.invalid.request.type.used", "reasonCode": "412" }
- An error in the console tab like the following:
PUT <Jira_BASE_URL>/rest/servicedesk/1/servicedesk/1/request-type-fields/visible/26 412 (Precondition Failed)
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