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Suggestion
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Resolution: Low Engagement
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None
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None
Problem Definition
When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.
Suggested Solution
It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.
Workaround
No workaround.
[JSDSERVER-5728] Add the possibility to filter the Mail Handler Process Logs to only show the mails that failed to be processed
Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Workflow | Original: JAC Suggestion Workflow [ 3011636 ] | New: JAC Suggestion Workflow 3 [ 3650992 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665903 ] | New: JAC Suggestion Workflow [ 3011636 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2649106 ] | New: Confluence Workflow - Public Facing v4 [ 2665903 ] |
Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
Description |
Original:
h3. Problem Definition
When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed. h3. Suggested Solution It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster. h3. Workaround No workaround. |
New:
h3. Problem Definition
When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in âš™ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed. h3. Suggested Solution It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster. h3. Workaround No workaround. |
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Charlie
Jira Service Management, Server & Data Center